Yes, we offer full and partial refunds.

Please enquire for more information about our Refund Policies.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Refund Policies to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

North Island - Receive your order within 2-3 business days.

South Island- Receive your order within 5-6 business days.

Rural - Please add an additional 3-5 business days to the applicable time above

We offer FREE SHIPPING on all New Zealand orders over $120. Our standard rates are below

North Island: $5.50

South Island: $9.80

Please use code: FREESHIPPING at checkout.

Yes, we offer free shipping for orders over $120. Please use code: FREESHIPPING at checkout.

Currently, we do not ship our products all internationally, but plan to in the future.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

At this current stage vosips is only shipping within New Zealand.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Google Pay & Apple Pay

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, American Express, Google Pay, and Apple Pay.