We are dedicated to safeguarding your privacy when you use our online services. This Policy is applicable to all users of www.vosips.com, info@vosips.com, sales@vosips.com, and any of our other sites that link to this Policy.

Vosips LIMITED recognises the importance of protecting your personal information and respects your right to privacy. When dealing with personal information, we adhere to the New Zealand Privacy Act of 2020 (Privacy Act). This Privacy Statement describes how we collect, store, utilise, disclose, and safeguard your personal information. 

THE DATA THAT WE COLLECT

Personal information is data about an identified or identifiable natural person. The types of personal information we may collect about you include: your name; your contact details, including email address, mailing address, street address and/or telephone number; your age and/or date of birth; your credit card or payment details (through our third party payment processor); your preferences and/or opinions; information you provide to us through customer surveys; details of products and services we have provided to you and/or that you have enquired about, and our response to you; your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour; information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider; additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and any other personal information requested by us and/or provided by you or a third party.

INFORMATION COLLECTED AND USED

We collect personal information in numerous methods, such as:

Directly: We collect personal information that you provide to us directly, such as when you register for an account, fill out the "contact us" form on our website, or request assistance via email, chat, or the phone.

Indirectly: We may collect personal information that you provide indirectly while interacting with us, such as when you use our website, send us emails, call us, or submit online enquiries.

Identifying information: To enable you to access and use our Services; to provide our Services to you, including to despatch and deliver our products to you; to enable you to access and use our associated applications; to contact and communicate with you about our Services; for internal record keeping, administrative, invoicing, and billing purposes; for analytics, market research, and business development.

YOUR RIGHTS AND MANAGEMENT OF YOUR PERSONAL DATA 

Your option: Please read this Privacy Statement thoroughly. If you provide us with personal information, you acknowledge that we will collect, store, use, and disclose it in accordance with this Privacy Statement. You are not required to provide us with personal information; however, if you choose not to, it may affect our ability to provide you with our Services and your ability to use them.

Information from outside sources: If we receive personal information about you from a third party, we will safeguard it in accordance with this Privacy Statement. If you are a third party providing us with personal information about another individual, you represent and warrant that you have the individual's consent to do so. 

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the information provided below, or opt-out using the opt-out mechanisms provided in the communication.

Access and Correction: Subject to certain grounds for refusal outlined in the Privacy Act, you may request access to and corrections to the personal information we maintain about you. Please notify us using the following information. Your request will be handled in accordance with the Privacy Act.

Retention: We will not retain your personal information for longer than necessary for the purposes for which it may be duly used.

Complaints: If you desire to file a complaint, please contact us using the information below and provide us with the full complaint details. We will investigate your complaint promptly and provide you with a written response detailing the outcome of our investigation and the measures we will take in response to your complaint.

STORAGE AND PROTECTION

We are committed to assuring the security of the personal data we collect. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure.

Despite our commitment to security, we cannot guarantee the safety of any information transmitted to or from us via the Internet. Information transmission and exchange are conducted at your own peril. We do not sell, distribute, or share any of your information with third parties.

DELIVER NEWSLETTERS AND OTHER INFORMATION VIA EMAIL

In addition to any newsletters to which you subscribe, it is our policy to send you emails throughout the purchasing process. We may send you promotional materials to inform you of any new or updated content on our website that may be of interest to you. If you no longer wish to receive communications from us, you may unsubscribe at any time, and we will promptly remove you from all mailing lists.

PURCHASE DETAILS

Shopify, a secure and reliable payment processing system that is widely used and highly regarded internationally, processes online payments. Shopify may request additional information (including credit card or debit card details). Shopify retains this information and will not share it with us. We recommend that you review the Terms and Conditions and Privacy Policy on the Shopify website to learn more about the required information and how Shopify will use it.

DELICIOUS COOKIES

On occasion, we may use cookies on our online services. Cookies are text files that are stored in your browser to remember your preferences. Cookies do not reveal your email address or other personally identifiable information by themselves. However, they do recognise you when you return to our online Services and permit third parties, including Google and Facebook, to place our advertisements on your social media and online media channels as part of our retargeting campaigns. If you choose to provide personal information when using our online services, this information may be linked to the data stored in the cookie.

You can block cookies by activating the browser setting that enables you to refuse all cookies or specific cookies. However, if you configure your browser to disable all cookies (including essential cookies), you may not be able to access our online services in their entirety or in part.

HYPERLINKS TO OTHER SITES

Our website may contain links to facilitate your access to other pertinent websites. Once you depart our website, we cannot be responsible for the protection and privacy of any information you provide while visiting other websites. These websites are not subject to this Privacy Statement.

MODIFICATIONS TO OUR DATA PRACTISES

We reserve the right to alter our policy at any time. By continuing to use the website, you accept the revised policy. We advise you to routinely check our website to ensure you are aware of our current Privacy Policy.

You have the right to access and request corrections to your personal data. To do so, kindly email sales@vosips.com.