We want you to utterly adore your Vosips purchase, but we recognise that buying glass online can be difficult, so if you don't instantly fall in love with your chosen glass, you may return it within 30 days of purchase for an exchange, store credit, or full refund.

In the unlikely event that a product is defective, we will send a replacement or a full refund. Please email sales@vosips.com with as much detail and an image of the defective product if possible. This will assist us in determining the severity of the issue and preventing future problems. 

Once a purchase has been made and paid for, it cannot be canceled unless a special circumstance exists and our team approves the cancellation. If you input incorrect delivery information during checkout on the vosips website, you are responsible for your order being delivered to the incorrect location. We will not be responsible for any delivery delays that are beyond our or our employees' control.